You can delete your SFEX account yourself, at any time, from inside the app. This page explains how, when deletion is possible, and what happens to your data.
How to delete your account
- 1Open the app (SFEX Customer, SFEX Vendor or Safer Driver) and sign in.
- 2Go to Profile → Delete account. The app checks that nothing is outstanding and tells you exactly what to settle if something is.
- 3Confirm: customers with a verification code sent to their phone, vendors and drivers with their password.
- 4Your account is deleted immediately and you are signed out.
- 5No access to the app any more? Email [email protected] or call +964 750 105 1100 from your registered number and we will delete it for you.
What happens when you delete
- Your account is closed at once and can no longer sign in or be used. This cannot be undone.
- Your phone number is released, so you can register again later as a new account.
- Notifications to your devices stop.
- Customers: all loyalty points are lost and cannot be restored.
- Vendors and drivers: deletion is only possible once every balance, payout and cash amount is settled (see below).
What we keep
- The deleted account's records — profile details, uploaded documents and saved locations — marked as deleted, only for financial, tax, legal and dispute purposes.
- Orders, delivery fees, payouts, balances and cash transactions, for as long as financial and tax law requires.
Before you can delete
Customers: no order on its way. Vendors: zero balance in the office and on the way, all orders delivered or returned, and points on delivered orders settled. Drivers: all collected cash handed in, zero balance, and no order still assigned to you.